Policies · Romlove

Law Enforcement Requests

How police, courts and other public authorities can contact Romlove and how we handle their requests for information.

Last updated: 10 November 2026

1 Who we are

Romlove is operated by Evolution Service EOOD, 9022 Bulgaria Varna, ul. Sabi Velkov 52, vh. 3, ap. 46. We are established in the European Union (Bulgaria) and handle requests under Bulgarian and applicable EU law.

Send the request from an official government or police e-mail address to [email protected] with the subject "Law enforcement request". Please write in English or Bulgarian.
A request must be on official letterhead or an equivalent official form, signed by the competent officer, and state: the requesting authority and a contact person; the legal basis (statute, court order or warrant); the account concerned (profile link, user ID, username or registered e-mail address); the exact data requested and the relevant time period; and, where relevant, the investigation or case reference.
We verify the authenticity of every request before we release anything. Requests that are incomplete, too broad or not backed by a valid legal basis are returned for clarification.

Subject to valid legal process we can provide basic account information (profile data, registered e-mail address, registration and login times, IP addresses held in our logs) and, where legally required, the content of communications.
We do not provide data in bulk and we do not provide data in response to informal requests. We disclose the minimum required by the law and the request.
Requests from authorities outside the European Union should come through the competent Bulgarian authorities or the applicable mutual legal assistance or international cooperation channel.

If someone is in imminent danger of death or serious harm, mark the e-mail "URGENT - emergency request" and explain the danger. We review emergency requests as a priority and may disclose limited information needed to prevent the harm, as the law allows.
We report apparent child sexual abuse material and exploitation to the National Center for Missing & Exploited Children (NCMEC) and to the competent national authorities, and we preserve the relevant information.

On a valid request we can preserve the data of a specific account for a limited period while formal legal process is obtained.
Unless the law or the authority's lawful order prohibits it, or notification would endanger a person or the investigation, we may inform the member concerned about the request.

Reports from members and third parties (abuse, scams, illegal content) go through the Report function or [email protected] and are described in our Acceptable Use Policy. Copyright notices follow our DMCA policy.